Programmes[ Trainer Training ] [ Customer Relationship Management ] [ Sales Training ] Management TrainingRecent research suggests that an employee will willingly give just 20% of their absolute capability at work. This is the basic amount required to stop them from being fired! So, what makes individuals want to give more? The answer…………….the ‘climate’ in which they work. Of course, line managers do greatly affect the climate. A well developed manager positively influences productivity, motivation and willingness to do more. We have vast experience of delivering management training, which makes a difference and areas of expertise include:
[ Top of Page ] Trainer TrainingIn business today, so many managers and technical specialists have the added responsibility of training others. However, having great subject knowledge does not make you a great trainer and getting the message across depends on much more than this. Imagine how much more successful you could be with some specialist trainer training. We have successfully trained many people, from Lawyers to Health & Safety Officers to Night Club Managers, helping them to develop their training skills. Whilst our training programmes and workshops are tailor made to meet the specific needs of our clients, a typical workshop could include:
[ Top of Page ] Customer Relationship ManagementIt’s a current buzz phrase but what does it mean? So many companies are investing in ‘state of the art’ systems and then forgetting about training the people that use them. Complete CRM is not just about the system but it’s also about the people. One of our trainers used to work in an organisation, which didn’t have great systems. In fact, the systems were pretty sub-standard but the perception of the customers was that the systems must be brilliant because the service was so good! It was all down to the skills of the very well trained staff. Let us help you to make the difference by developing the CRM skills of your people. [ Top of Page ] Personal EffectivenessAny business only as good as it’s people!! A range of workshops and programmes designed to up-skill people in a number of areas. These can be tailored and aimed at different levels within your business from basic to advanced levels. Included in the range are:
[ Top of Page ] Sales TrainingOur Sales Trainers are of the highest calibre, with extensive experience in sales and sales management roles. Working with you and using our ‘Pit Stop’ Skills Matrix we will help you to identify training and development needs in your sales force and sales management population. The information gleaned from this can form the basis of your training needs analysis and will help us to create programmes that meet your specific needs. The matrix identifies capabilities under the following headings:
Under each of the headings is a list of specific skills, knowledge and behaviours, which are essential in sales and sales management roles. We develop workshops and programmes and can do 1:1 coaching sessions to improve the performance of your people and everything is designed and delivered with your organisation in mind. Typical areas in which we deliver training are as follows:
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