Our Team |
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Julie is a founder member and director of JAM Development Ltd. She is a qualified Member of The Chartered Institute of Personnel and Development and has spent 12 years in HR and training roles.
In her career she has spent time working for the Inland Revenue, The Leeds Permanent Building Society and First Direct. She also spent time doing freelance work before establishing JAM Development.
Julie's previous roles have included line management positions as well as time as a Management Trainer, Development Specialist and Development Training Manager.
Julie has a personable style and is a positive and enthusiastic developer of people. Her areas of specialism include:
Chris is the team’s business development consultant. He works very closely with clients and JAM’s management team prior to the commencement of any training to ensure that programmes meet client’s specific needs. He maintains contact throughout the training and the evaluation process.
Chris has a great deal of management experience having worked both in Line and Field management positions for insurance and financially based organisations. More recently he has worked as a Freelance Business Development Consultant for a Multi-Service Production Company and a Graphic Design Company.
Chris has over 20 years experience in training having been a Management Trainer, a Field Training Project Manager and a Training Resource Consultant.
Chris is a very personable and well organised and is keenly
focussed on ensuring that JAM’s clients receive the best possible support.
A member of the Chartered Institute of Personnel and Development, Andrea has 20 years experience in training and development gained across the private, public and voluntary sectors.
She has worked as consultant for almost 6 years and has a philosophy based around her passion for training people to learn - more sustainable than training people to be trained.
Recent projects include:
She is a dynamic, enthusiastic and energetic trainer committed
to building a sensitive relationship with clients.
Rachel is a highly effective and experienced management and communication trainer. Following a successful career in Management Consultancy she used an MBA to develop her role into training. Since 1990 she has designed and delivered courses on personal communication skills, inter-personal communication, team-building, management development, equal opportunities and customer care.
She is highly knowledgeable about all aspects of organisational behaviour and can design and deliver management training at any level.
Recent projects include:
"Customer Care" programmes designed and delivered to a business-business call centre for a market-leading pipe manufacturer, a customer care call centre for a major retailer and an award-winning health spa and leisure centre.
"Total Involvement in Customer Care" to all employees of an engineering manufacturer, followed by a "Champions of Change Team" development programme for the same company.
Designed and delivered a full Managing Diversity programme for all managers in the West Yorkshire Fire Service.
Rachel is highly personable and focuses on positive outcomes.
Her courses are fun friendly and have high and sustained impact.
Elizabeth Bailey is a training and development professional with more than ten years’ experience gained in customer-focused financial institutions including American Express, Alliance & Leicester and First Direct, the telephone bank.
Her facilitative style adds value both in formal training situations and in one-to-one coaching. At the core of her approach is an unwavering belief that exceptional customer service lies at the heart of commercial success.
As a former Training Manager, she understands how to achieve top performance from a team, whilst developing the individual.
She is experienced in the design and development of a diverse range of training and development activities including assessment centres, 360 degree feedback, competency frameworks and self-managed teams.
Elizabeth is a Member of the Chartered Institute of Personnel
& Development and a qualified practitioner of Saville & Holdsworth
Occupational Personality Questionnaires
With both private and public sector (Health Service) work experience, at a senior level and in the field of Training and People Development, Karen is passionate about delivering high impact Management Development Programmes.
Karen has also lectured on the ‘Diploma in Practice Management’ and has successfully combined this with her training consultancy work. Karen is a keen and enthusiastic developer of people with a real desire to see successful outcomes from any training and consultancy work undertaken.
Before joining JAM Development, Karen has held Training Management and managerial positions with Burton Group, Woolworths, Rank Organisation and in the Health Service.
Karen’s areas of specialism include:
Having gained over fifteen years experience in Management and Consultancy roles, most recently with Norwich Union, Julie now provides successful training, coaching and consultancy services to a wide range of businesses.
Combining her own skills and experience with her natural enthusiasm and highly professional approach, Julie is able to identify, design and deliver the most appropriate training solutions for her clients.
Julie specialises in providing training in the following
areas; Leadership Skills, Customer Service Improvement, Change Management,
Performance Management and Project Management.
Ruth works with individuals, groups and teams in organisations so that they develop personally and professionally. She does this through consultancy processes as well as by the design and delivery of development programmes.
Ruth began her career in training and development in Europe, managing a number of teams for a multinational training organisations. After returning to the UK she developed a wide range of experience in consultancy and management development, working with private, public and voluntary organisations.
Areas of expertise include:
Jill has a wealth of experience in the Hair, Leisure and Retail Industries. She developed a great interest in training and development when working in these sectors, recognising the importance of ‘customer service skills’.
Jill started her training career in Italy, where she developed courses in Sales, Marketing and Customer Service.
More recently, and whilst running her own business, she obtained
her Training and
Assessing Awards.
Jill, also a playwright, has co-ordinated various projects organising large teams of people, raising thousands of pounds for various charities. Her current project is a stage play supporting GUIDE DOGS FOR THE BLIND and CANCER RESEARCH UK.
Now, as a Relationship Manager for JAM Development, Jill
has a passionate input, managing and co-ordinating trainers, customers and
suppliers. She also has active involvement in the Sales and Marketing Strategy.
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